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Age-neutral customer service: Lessons from Apple

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Have you ever been frustrated with a customer service representative…
Mind the gap
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Seizing the Damocles Sword of Parkinson’s Disease: the Emotional Core of Innovation

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I recently accompanied my father to Solothurn, Switzerland for…
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Are smart homes the key to healthy ageing?

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It’s time we scrapped the idea of smart homes as the province…
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Is de-greying your workforce hurting customer experience?

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Companies are adaptable, creative and profitable despite the…
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5 steps to housing innovation for the over 50's

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I want to stay at home. Forever. In fact, research by Three Sisters…
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Housing: On the edge of disruption?

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It’s a well-known fact that Australia’s population is ageing.…
Washed up jar of possibility with older workers
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Are older workers considered washed up?

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Few organisations have a strategic approach to managing their…
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3 ideas for relevance in retirement

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If you've heard the term "relevance deprivation" you may be older…
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2 benefits of a big, hairy a** goal as we age

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Goals have a significant impact on what we do each day, how we…